Privacy Policy
Last updated: January 2024
Solidar Structure ("we", "us", or "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our retirement planning consultancy services.
1. Information We Collect
Information You Provide
When you contact us or use our services, we may collect:
- Contact information including your name, email address, and postal address
- Financial information related to your pension arrangements, including pension statements, transfer values, and state pension forecasts
- Employment history relevant to your pension entitlements
- Date of birth and other information required to assess your pension options
- Health information if relevant to annuity quotations or ill-health retirement considerations
- Details about your spouse or partner if conducting couples planning
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide retirement planning consultancy services
- To communicate with you about your enquiry or ongoing consultation
- To prepare analysis, projections, and recommendations
- To comply with regulatory requirements and maintain appropriate records
- To improve our website and services
- To send service-related communications
3. Legal Basis for Processing
We process your personal information on the following legal bases:
- Contract: Processing necessary to provide the services you have requested
- Legal obligation: Processing required to comply with FCA regulations and other legal requirements
- Legitimate interests: Processing for business purposes such as improving our services, provided this does not override your rights
- Consent: Where you have given specific consent for certain types of processing
4. Data Sharing
We do not sell your personal information. We may share your information with:
- Pension providers when acting on your instructions
- Professional advisers including accountants and solicitors when necessary
- Regulatory bodies when required by law
- Service providers who assist in delivering our services, under appropriate data processing agreements
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and regulatory requirements. For financial services, this typically means retaining records for at least six years after the end of our business relationship, as required by FCA rules.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments
- Staff training on data protection
7. Your Rights
Under data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to processing of your information
- Request restriction of processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
8. International Transfers
We primarily store and process your data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through our website or directly to clients where appropriate.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Solidar Structure
47 Wellington Street
Leeds, LS1 2DE
Email: [email protected]
11. Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.